1. I tried adding a product to my basket but it is still empty
In order to use the shopping basket you must make sure that your browser has cookies enabled. Go to you internet options settings in your browser enable cookies and try again.

2. What are your shipping costs?
UK P & P £2.95. For overseas shipping please email for a quote.

3. How can I pay?
All our payments are handled through the Paypal portal, which accepts all major credit/debit cards and echeques. You do not need to register to use this service - you will be transferred directly to this service during checkout. The Paypal service is fully secured. Credit/debit cards are cleared immediately. Echeques take 10 days to clear.

4. Can I return an item?
Yes. Please email us first and we will send you the return address. Items must be returned within 10 days of the date of despatch, in unused original condition. You are responsible for the cost of returning the item safely. We cannot refund unless we have received the item back in a saleable condition.

5. What are your delivery times?
If the item is in stock then we aim to despatch all orders within 24 hours (Mon to Fri). Please allow up to a week in busy times such as Christmas. If the item is out of stock then you would have to allow up to 28 days for delivery, but we will email you if there is a long delay. Merchandise is sent either Royal Mail 1st class or Parcelforce depending on the size and value of the goods.

6. Order cancellations and changes:
Please notify us within 12 hours if you wish to cancel your order. If we have not despatched your order you can change sizes where available within 12 hours. Please send us an email confirming your change of size.

7. Non-deliverable, refused and unclaimed orders:
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and in order for us to resend the item we will recharge the postage costs for your item.

8. When will payment be taken from my account?
When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorization to take payment from your account. If the payment is authorized, you will receive an e-mail within a few minutes.

9. I will not be in when my item is delivered, what do I do?
The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.

10. I sent an email to you and I have not had a response.
It is our policy to Endeavour to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider for what could be a number of reasons (they are viewed as junk mail, your mailbox is full etc...), in which case we will try to contact you by phone. If you receive no reply from us, try contacting again using a different email address.

11. I have received the wrong item.
If the item you received is not what you originally ordered, please contact info@completely-barking.co.uk quoting your order number, your name and address and details of the product and the reason for return, and whether you require a refund or a replacement. We will contact you with details of how to proceed.

12. What if my item is faulty?
If your item is faulty please email info@completely-barking.co.uk and we will send you a replacement straight away.